Privacy Policy

Last Updated: January 1, 2024

At Picksia ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

1.1 Personal Information

We collect information that you provide directly to us, including:

• Name, email address, phone number
• Billing and shipping addresses
• Payment information (processed securely by our payment partners)
• Account credentials (username and password)
• Order history and preferences
• Communication preferences

1.2 Automatically Collected Information

When you access our website, we automatically collect certain information:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, clicks)
• Location data (approximate location based on IP address)
• Cookies and similar tracking technologies

1.3 Information from Third Parties

We may receive information about you from third parties such as:

• Social media platforms (if you connect your account)
• Payment processors
• Shipping and logistics partners
• Analytics providers

2. How We Use Your Information

We use the collected information for various purposes:

• Processing and fulfilling your orders
• Managing your account and providing customer service
• Sending order confirmations, shipping updates, and transactional emails
• Personalizing your shopping experience
• Sending marketing communications (with your consent)
• Analyzing usage patterns to improve our services
• Detecting and preventing fraud and security threats
• Complying with legal obligations
• Resolving disputes and enforcing our agreements

3. Information Sharing and Disclosure

We may share your information with:

3.1 Service Providers

Third-party vendors who perform services on our behalf:

• Payment processors (Razorpay, PayU)
• Shipping and delivery partners
• Cloud storage providers
• Email service providers
• Analytics and advertising partners

3.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

3.3 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

3.4 With Your Consent

We may share your information for other purposes with your explicit consent.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• SSL/TLS encryption for data transmission
• Secure servers with restricted access
• Regular security audits and vulnerability assessments
• Employee training on data protection
• PCI DSS compliance for payment data

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (subject to legal obligations)
• Opt-out: Unsubscribe from marketing emails
• Data Portability: Request your data in a portable format
• Object: Object to certain data processing activities

To exercise these rights, contact us at privacy@picksia.com.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. You can control cookies through your browser settings. For more details, see our Cookie Policy.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

8. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than India. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order and transaction data is typically retained for 7 years for tax and accounting purposes.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this privacy policy, please contact us: