Returns & Refunds Policy
Returns are not automatically processed. For exceptional cases—such as wrong item received, transit damage, or functional defects—please contact our support team with details and initiate a manual request. We will review the case and guide next steps.
Manual Return Handling
Our dedicated support team reviews each return case individually. To facilitate a prompt review, please provide clear photos, your order ID, and a detailed description of the issue.
When We Can Help
✓ Considered for Manual Review
- • Wrong item received
- • Damaged on arrival (with photos)
- • Defective/does not power on or function
- • Missing parts or accessories
Please include supporting evidence (photos/video) to speed up resolution.
✗ Not Eligible by Default
- • Change of mind or dislike after purchase
- • Size/fit issues without defect
- • Intimate wear, perishables, custom-made items
- • Digital/downloaded products, gift cards
- • Items marked “Final Sale”
Exceptions are considered only for major defects or fulfillment errors.
How to Request Help (Manual)
Contact Support
Visit Support and submit a ticket with order ID, photos/video, and a clear description of the issue.
Open SupportSupport Review
Our team reviews major issues (wrong item, damaged, defective). If approved, we will guide you through the manual return or replacement steps.
Provide Evidence & Pack Safely
Retain original packaging and all accessories. Share photos/video as requested. We will provide pickup or self-ship instructions based on your case.
Refund Methods
Original Payment Method
If a return is approved, refunds are issued to the original payment source (card, UPI, wallet).
Processing time: 5-7 business days after approval
Picksia Credit
When available, we can credit your Picksia wallet for future purchases. Subject to case approval.
Bank Transfer
In select cases, refunds can be processed via bank transfer after verification. Provide details if requested by support.
Exchange Policy
We offer exchanges for the following cases:
- •Size/Color Exchange: Exchange for a different size or color of the same product
- •Defective Items: Immediate replacement for manufacturing defects
- •Wrong Item: Free exchange if you received the wrong product
Exchanges are subject to stock availability. If the item is out of stock, we'll process a full refund.
Conditions for Manual Review
For a case to be considered, please ensure:
- Clear photos/video showing the issue (damage, defect, or wrong item)
- Original packaging and accessories retained
- Invoice or proof of purchase available
- Change-of-mind or used items are not supported
Need Help with a Return?
Returns are handled manually on exception. Please contact support with full details so we can assist case-by-case.